Privacy Policy
Effective Date: July 5, 2026
Turd Herder Pet Waste Solutions LLC
Email: theturdherderil@gmail.com
Phone: 224-267-5830
At Turd Herder, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information, including information submitted through our website, quote forms, client onboarding forms, and SMS communications.
1. Information We Collect
We may collect the following information when you contact us, request a quote, schedule service, or use our website:
- Name
- Phone number
- Email address
- Service address
- Zip code
- Number of dogs
- Service preferences
- Yard access notes
- Payment and billing information
- Any other information you choose to provide
We may also collect basic technical and website usage information, such as IP address, browser type, device information, cookies, and general browsing behavior.
2. How We Use Your Information
We use your information to:
- Respond to quote requests
- Determine whether your address is within our service area
- Provide dog waste cleanup services
- Schedule and confirm appointments
- Send service updates, reminders, invoices, and account-related messages
- Process payments and manage billing
- Improve our website, services, and customer experience
- Send promotional messages or updates if you have opted in
3. SMS Communications and A2P Compliance
By submitting your phone number through our website, quote form, client onboarding form, or other means, you agree to receive SMS messages from Turd Herder related to your quote request, services, appointments, account, billing, and important service updates.
Marketing or promotional SMS messages will only be sent if you explicitly opt in.
- Consent: We only send SMS marketing messages when consent has been provided.
- Opt-Out: You may opt out at any time by replying STOP to any message.
- Help: You may reply HELP for assistance.
- Message and Data Rates May Apply: Rates may vary depending on your mobile carrier.
- Compliance: We aim to follow applicable TCPA, A2P 10DLC, and CTIA messaging guidelines.
Consent to receive marketing text messages is not required to purchase services from Turd Herder.
4. How We Share Information
We do not sell or rent your personal information.
We may share limited information with trusted third-party service providers only as needed to operate our business. These may include website hosting providers, scheduling software, client onboarding tools, payment processors, billing platforms, SMS providers, email providers, and customer management systems.
We may also disclose information if required by law or when necessary to protect our business, customers, rights, property, or safety.
5. Payments
Payment information may be processed through secure third-party payment processors. Turd Herder does not intentionally store full credit card numbers on our website. Payment information is handled according to the privacy and security practices of the payment processor used.
6. Cookies and Tracking
Our website may use cookies or similar technologies to improve website functionality, understand visitor behavior, and improve the user experience. You can disable cookies through your browser settings, but some parts of the website may not function properly.
7. Your Rights and Choices
You may contact us to request that we:
- Update or correct your information
- Delete your information, when legally and reasonably possible
- Stop sending promotional communications
- Answer questions about how your information is used
Some information may need to be retained for business, legal, accounting, billing, or service history purposes.
8. Data Security
We take reasonable steps to protect personal information submitted to us. However, no website, email, text message, or online system can be guaranteed to be completely secure.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
10. Third-Party Links and Services
Our website may contain links to third-party websites or use third-party tools for scheduling, onboarding, payments, messaging, or customer management. We are not responsible for the privacy practices of third-party websites or services.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Turd Herder Pet Waste Solutions LLC
Email: theturdherderil@gmail.com
Phone: 224-267-5830